FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Delivery charges are calculated based on the weight and destination of your order. We offer free shipping on orders over a certain amount (specifics may vary based on promotions). To view the exact shipping cost for your order, proceed to checkout, and the charges will be displayed before payment
How long will delivery take?
Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days. Standard delivery usually takes 3-7 business days, while expedited shipping options may arrive sooner. You will receive a tracking number once your order has been shipped to monitor its progress
What exactly happens after ordering?
After placing your order, you will receive an order confirmation email with the details of your purchase. Our team will then begin processing your order, which includes picking, packing, and preparing it for shipment. Once your order has been shipped, you’ll receive a tracking number so you can monitor its delivery status. If you have any questions or need assistance, feel free to reach out to our customer support team
Do I receive an invoice for my order?
Yes, an invoice is automatically generated for every order placed. You will receive an email with the invoice attached, which includes a detailed breakdown of your items, shipping charges, and any applicable taxes. You can also access your invoice at any time by logging into your account on our website
PAYMENT INFORMATION
The payment for your order is usually taken at the time of purchase. Once you complete the checkout process and confirm your order, the payment will be processed. If you’re using a credit/debit card or other payment methods, the charge will appear on your account shortly after you finalize the transaction. For any further queries, please feel free to contact our support team
A wishlist is a feature that allows you to save items you are interested in purchasing at a later time. You can add products to your wishlist for easy access when you’re ready to buy. It helps you keep track of your favorite items, and you can quickly add them to your cart when you’re ready to complete your purchase
We apologize for any inconvenience caused. If you receive a damaged or incorrect product, please contact our customer support team immediately with your order number and photos of the item(s). We will arrange for a return or exchange as soon as possible. Your satisfaction is our priority, and we will ensure that the issue is resolved quickly.
Once an order is placed, it is processed quickly to ensure fast delivery. However, if you need to change or cancel your order, please contact our customer support team as soon as possible. If your order has not yet been shipped, we may be able to accommodate your request. If the order is already in the shipping process, we will guide you through the return or exchange procedure
“Package tracking” allows you to monitor the progress of your order as it is shipped. Once your order has been dispatched, you will receive a tracking number, which you can use to check the status of your delivery on the shipping carrier’s website. This helps you know when to expect your package and gives you updates on its journey from our warehouse to your doorstep.